Customer Support Center

To ensure security and comply with regulations, we require identity verification for all players. The KYC process is straightforward and typically completed within 24 hours.

Required Documents:

• Government-issued photo ID (passport, driver's license, or national ID card)
• Proof of address dated within the last 3 months (utility bill, bank statement)
• Payment method verification (credit card photo, e-wallet screenshot)

Upload documents directly through your account dashboard under Settings > Verification

All bonuses come with specific terms that must be met before withdrawing winnings. Understanding these requirements ensures a smooth gaming experience.

Key Points:

• Wagering requirements specify how many times you must play through the bonus amount
• Different games contribute differently to wagering (slots typically 100%, table games 10-20%)
• Check your bonus progress anytime in the Promotions section of your account
• Maximum bet limits apply while bonus is active (usually €5 per spin)

View detailed terms for each promotion on the specific bonus page

We support a wide range of payment options to make deposits and withdrawals convenient for players worldwide.

Deposit Methods:

• Credit/Debit Cards: Instant processing
• E-wallets (Skrill, Neteller, PayPal): Instant processing
• Bank Transfer: 1-3 business days
• Cryptocurrencies: 10-30 minutes confirmation time

Withdrawal Times:

• E-wallets: 0-24 hours
• Credit/Debit Cards: 1-3 business days
• Bank Transfer: 3-5 business days

Experiencing technical difficulties while playing? Here are some quick troubleshooting steps before contacting support.

Common Solutions:

• Clear your browser cache and cookies
• Ensure you have a stable internet connection (minimum 5 Mbps recommended)
• Try accessing from a different browser or device
• Check if your browser is up to date
• Disable VPN or proxy connections which may interfere with game loading

If issues persist, contact live chat with your game ID and screenshot of the error

Your account security is our top priority. We implement multiple layers of protection to keep your information safe.

Security Features:

• SSL encryption for all transactions and data transfers
• Two-factor authentication available for enhanced security
• Regular security audits by independent third parties
• Automatic logout after periods of inactivity

Forgot Password:

Click the "Forgot Password" link on the login page. You'll receive a password reset email within minutes. Check your spam folder if you don't see it in your inbox.

We provide comprehensive tools to help you maintain control over your gaming activity and ensure gambling remains fun and entertaining.

Available Tools:

• Deposit limits (daily, weekly, monthly)
• Loss limits to cap potential losses over a period
• Session time reminders and limits
• Temporary cooling-off periods (24 hours to 6 weeks)
• Self-exclusion options (6 months to permanent)

Access these tools anytime through Settings > Responsible Gaming