Responsible Gaming
At Reelduck Casino, we're committed to providing a safe and enjoyable gaming environment. We offer comprehensive tools and support to help you maintain control and gamble responsibly.
Our Commitment to You
Gaming should always be fun, entertaining, and within your means. We recognize that for some individuals, gambling can become problematic. That's why we've implemented comprehensive responsible gaming measures, provide access to professional support resources, and empower you with tools to stay in control of your gaming activity.
Self-Control Tools
Deposit Limits
Set maximum deposit amounts for daily, weekly, or monthly periods. Helps you stay within budget and prevent overspending.
- • Daily limits (24-hour period)
- • Weekly limits (7-day period)
- • Monthly limits (30-day period)
- • Takes effect immediately
Loss Limits
Cap your potential losses over specific time periods. Automatically restricts play when limit is reached.
- • Set daily, weekly, or monthly loss caps
- • Tracks net losses across all games
- • Prevents chasing losses
- • Can only be decreased immediately
Session Reminders
Receive notifications about how long you've been playing. Helps maintain awareness of time spent gaming.
- • Customizable reminder intervals
- • Pop-up notifications during play
- • Shows total session time
- • Optional session time limits
Cooling-Off Period
Take a short break from gaming. Your account is temporarily suspended but remains accessible after the period ends.
- • Duration: 24 hours to 6 weeks
- • Cannot be reversed once activated
- • Account reactivates automatically
- • Marketing communications paused
Self-Exclusion
Complete account suspension for a defined period. A serious step for those who need extended time away from gambling.
- • Minimum period: 6 months
- • Options: 6 months, 1 year, or permanent
- • Cannot be reversed during period
- • Requires identity verification to lift
Reality Checks
Periodic notifications showing your gaming activity summary including time played and money spent/won.
- • Displays session duration
- • Shows wins and losses
- • Customizable frequency
- • Option to continue or log out
Access all tools in Settings > Responsible Gaming
Signs of Problem Gambling
Gambling becomes a problem when it interferes with your daily life, relationships, or financial stability. Be honest with yourself about the following warning signs:
Behavioral Signs
- • Spending more time or money gambling than intended
- • Gambling to escape problems or relieve stress
- • Chasing losses by gambling more to win back money
- • Lying to family or friends about gambling activities
- • Neglecting work, school, or family responsibilities
- • Feeling restless or irritable when trying to stop
Financial Signs
- • Borrowing money or selling possessions to gamble
- • Unable to pay bills or meet financial obligations
- • Using money meant for essentials to gamble
- • Accumulating debt from gambling losses
- • Hiding financial statements or transactions
- • Requesting credit limit increases frequently
If you recognize several of these signs in yourself or someone you care about, it's time to seek help. Problem gambling is a recognized condition, and professional support is available.
Get Professional Help
GamCare
Free, confidential advice and support for anyone affected by problem gambling in the UK.
BeGambleAware
Independent charity providing information, advice and support for anyone harmed by gambling.
Gamblers Anonymous
Fellowship of men and women who share their experience, strength and hope to solve their gambling problem.
GAMSTOP
Free service that lets you put controls in place to restrict your online gambling across all UK licensed sites.
Need Help Now?
If you're experiencing a gambling crisis, don't wait. Contact any of these organizations immediately. All services are confidential, non-judgmental, and staffed by trained professionals who understand what you're going through. Help is available 24/7.
How Our Support Team Can Assist
Our customer support team is trained to help players who may be experiencing gambling-related concerns. They can assist you with:
- Setting up responsible gaming limits on your account
- Activating cooling-off periods or self-exclusion
- Providing information about your gaming activity
- Opting you out of promotional communications
- Directing you to professional help organizations
- Explaining how to use responsible gaming tools
- Processing permanent account closure requests
- Answering questions about responsible gaming policies
Contact our support team 24/7 via live chat or email if you need assistance with responsible gaming tools or have concerns about your gambling behavior. No request is too small, and all conversations are confidential.
Responsible Gaming FAQ
How do I activate deposit or loss limits?
To set up responsible gaming limits:
- Log in to your Reelduck Casino account
- Navigate to Settings > Responsible Gaming
- Select the type of limit you want to set (deposit or loss)
- Choose the time period (daily, weekly, or monthly)
- Enter your desired limit amount
- Confirm your selection
Important: Decreases to limits take effect immediately. Increases to limits have a 24-hour cooling-off period before activation to ensure you have time to reconsider.
Can I reverse a self-exclusion once it's activated?
No, self-exclusion cannot be reversed during the active period. This is a protective measure designed to prevent impulsive decisions.
If you set a 6-month self-exclusion, your account will remain closed for the full 6 months. If you chose permanent self-exclusion, your account will not be reopened under any circumstances.
After the minimum self-exclusion period expires (for non-permanent exclusions), you may request account reactivation. This requires identity verification and a mandatory cooling-off period before access is restored.
Consider carefully: Self-exclusion is a serious commitment. If you're unsure, start with a cooling-off period (24 hours to 6 weeks) which offers temporary protection while you evaluate your situation.
How do I permanently close my account?
To permanently close your Reelduck Casino account:
- Contact our support team via live chat or email
- Request permanent account closure and state your reason (optional but helps us improve)
- Withdraw any remaining balance from your account
- Confirm your identity through verification process
- Acknowledge that closure is permanent and irreversible
Once processed, your account will be permanently closed. You will not be able to create a new account using the same personal details. All personal data will be handled according to our privacy policy and data retention obligations.
If you're closing your account due to gambling concerns, please consider contacting GAMSTOP for UK-wide self-exclusion across all licensed operators.
Underage Gaming Protection
Gambling is strictly forbidden for anyone under the age of 18. We take underage gambling prevention seriously and employ multiple safeguards:
- • Age verification required before any real money play
- • Identity document validation through independent verification services
- • Immediate account suspension if underage gambling is suspected
- • Parental control software recommendations for family devices
Parents and guardians: We recommend using parental control software and monitoring your children's internet activity. If you discover underage gambling activity on our site, please contact us immediately.